Data Retention Policy

We keep data only for as long as it is needed to provide the services, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer required, we take steps to delete or anonymise it.

Your account and business data are retained while your account is active so you can continue using the services. If your account is closed, we begin the process of removing your data subject to the exceptions below.

Billing, invoice, and payment records are retained for the period required under applicable tax, accounting, and company law, even after an account is closed.

Technical logs and audit records are retained for a limited period to support security, troubleshooting, and accountability, after which they are rotated out.

You may request deletion of your data, subject to legal retention requirements. We will action verified requests within a reasonable time and confirm once complete. See your rights under our Privacy Policy.

In some cases we are required to retain certain data to comply with legal, regulatory, tax, or accounting obligations. In those cases we retain only what is necessary for as long as the obligation applies.

For data retention or deletion queries, contact us below.