Service Delivery Policy

After a successful payment or, during early access, after manual approval by our team, the app(s) or bundle you selected are activated in your company workspace. Once activated, authorised users can open and use the app immediately from the app launcher.

Typical delivery timelines are:

• Standard digital app activation — immediate to 24 hours after successful payment or approval.
• Manual / enterprise / custom setup — as agreed, usually 1–3 business days.

Timelines may vary for custom configurations, data migration, or enterprise onboarding, which we will communicate to you.

You access your services by signing in to Fidus360 at www.fidus360.com. Active apps appear in your workspace app launcher. Your workspace administrator can invite users and assign roles so your team can start using the apps.

Some apps may offer optional local agents or connectors that run on your own systems to sync data with Fidus360. Where applicable, these require customer-side installation and setup as described in our documentation. Setup time depends on your environment.

If your service is not activated within the expected timeframe, or you face any issue accessing a purchased app, please contact us and we will resolve it promptly. For billing-related questions, see our Refund & Cancellation Policy.