Privacy Policy

We collect the following categories of information:

• Account information — name, email, phone, and login credentials.
• Company / workspace details — company name, workspace configuration, users, and roles.
• Billing & payment metadata — plan, order IDs, invoices, subscription status, and payment status.
• App usage data — actions taken within the apps you subscribe to.
• Support communications — messages and requests you send us.
• Technical logs — IP address, device/browser information, and diagnostic logs.
• Cookies / session data — as described in our Cookie Policy.

Depending on the apps you use, Fidus360 stores the business data you and your users create — such as documents, leads, attendance records, accounting entries, tender files, and inventory records. This data belongs to you. We act as a processor of this data and use it only to provide, secure, and support the services.

We use information to:

• provide and operate the platform and its apps;
• authenticate users and secure accounts;
• process billing and manage subscriptions;
• provide customer support;
• monitor, protect, and improve security and reliability;
• meet legal and compliance obligations;
• improve and develop our products.

We share information only as needed with:

• payment processors and banking partners;
• hosting, database, and storage providers;
• email, SMS, or messaging providers, where used;
• support and service providers acting on our behalf;
• authorities or third parties where required by law or to protect our rights.

We do not sell your personal or business data.

We apply security best practices, including:

• encryption of data in transit over HTTPS;
• role-based access controls and permissions;
• tenant isolation between company workspaces;
• audit logs where applicable.

See our Security Policy for more detail. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain data for as long as your account is active and as needed to provide the services, comply with legal and accounting obligations, and resolve disputes. See our Data Retention Policy for specific periods.

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may raise concerns about how we handle it. To exercise these rights, contact us using the details below. We will respond within a reasonable time.

Fidus360 uses cookies primarily for login and session management. For full details, see our Cookie Policy.

Fidus360 is a business platform intended for use by organisations and their authorised users. It is not directed at children, and we do not knowingly collect personal data from minors.

Your data is primarily processed to serve your workspace. Where service providers process data outside your country, we take reasonable steps to ensure it is handled with appropriate safeguards.

For privacy questions or complaints, contact us below or visit our Grievance Redressal page.