Refund & Cancellation Policy

Fidus360 is a digital Software-as-a-Service platform. When you subscribe to an app or bundle, you receive immediate or scheduled digital access to that software — there is no physical product. Because access is granted digitally, fees are generally non-refundable once app access has been activated, except in the specific cases described below.

You may cancel your subscription at any time from your billing settings or by contacting support. Cancellation stops future renewals; it does not automatically refund fees already paid for the current billing period, during which you retain access.

For monthly subscriptions, cancellation takes effect at the end of the current paid month. You keep access until then, and you will not be charged for the following month.

For annual subscriptions, cancellation stops the next annual renewal. The remaining paid period generally continues until it expires. Pro-rata refunds for unused time are not guaranteed and are considered only at our discretion or where required by law.

Refunds may be considered in cases such as:

• duplicate payment for the same subscription;
• a failed transaction where the amount was still debited;
• a verifiable billing error on our side;
• non-activation of a service that was paid for.

Refunds are generally not available where:

• the app/bundle has been activated and used;
• a billing period has already been consumed;
• cancellation is requested after the renewal has been processed for a new term;
• access was suspended or terminated due to a breach of our Terms or Acceptable Use Policy.

If you are charged more than once for the same subscription, contact us with the transaction details. Verified duplicate charges will be refunded to the original payment method.

If a payment fails but your account is debited, the amount is usually reversed automatically by the bank or gateway within a few working days. If it is not, contact us with the transaction reference and we will help resolve it.

Once a refund is approved, it is typically processed within 7–10 working days, subject to your bank or payment gateway’s timelines. The time for the amount to reflect in your account depends on the payment provider.

Approved refunds are issued to the original payment method used for the transaction, unless that is not possible, in which case we will agree an alternative with you.

Where a trial is offered, you may cancel before it converts to a paid subscription to avoid being charged. No charge applies for a trial cancelled within the trial period.

To request a refund or cancellation, contact us using the details below.