Grievance Redressal
Last updated: 14 July 2026
We take every concern seriously. This page explains how to raise a grievance with Fidus360 and how we handle it.
1. Overview
If you have a complaint about our services, billing, payments, or the handling of your data, you can reach our grievance contact using the details below. Please include relevant information — such as your workspace, order or transaction reference, and a description of the issue — so we can help you quickly.
2. Grievance officer & contact
Grievance contact
Our grievance team is responsible for handling and resolving complaints.
- Legal entity
- Fidus Integrated Technologies
- Phone
- +91 87449 99901
- Business hours
- Monday to Saturday, 10:00 AM to 6:00 PM IST
3. Expected response timeline
- Acknowledgement — within 2 business days of receiving your grievance.
- Resolution — target of 7–15 business days, depending on the nature and complexity of the issue.
Complex issues may take longer; where they do, we will keep you informed of progress.
4. Escalation process
If you are not satisfied with the initial response, you may reply to the same thread requesting escalation. Your grievance will then be reviewed at a higher level within Fidus Integrated Technologies, and we will share the outcome with you.
5. Refund & payment complaint process
For payment or refund concerns — including duplicate charges, failed transactions where the amount was debited, or billing errors — please share the transaction reference and date. These are handled in line with our Refund & Cancellation Policy.
6. Data / privacy complaint process
For concerns about how your personal or business data is handled — or to exercise your data rights — contact our grievance email above. These are handled in line with our Privacy Policy and Data Retention Policy.